Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

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How Long Will it Take To Get My Package?

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How Do I Track My Order?

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Do I Need A Account To Place Order?

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FAQ Second Version

Do you deliver all over Bangladesh?

Answer=Yes, we now deliver all cities and district areas through different Courier.

Is your product being Authentic or 100% original?

Yes, our main ethics is Honesty and trust that’s why we directly purchased a product from abroad by our family members and ensure that all are 100% authentic.

How can I get next-day delivery within Dhaka?

If you placed your order before 3 pm then will get next-day delivery (9 am -5 pm); if you placed your order after 3 pm then will be processed for the next working day and deliver after the next day. (Example: if you placed an order on Saturday before 3 pm then the product will deliver on Sunday. Or if place an order on Saturday after 3 pm then the product will deliver on Monday.

How long you need for delivery outside Dhaka city?

We generally took 48-72 hours (2-3days) for outside Dhaka delivery (only all Sadar area of district)

Where can I get customer service support?

Can contact us via email at Info@worldbrandbd.com or live chat option. Customer service support is available during office hours. Our office hours are Saturday – Thursday 9am – 6pm.

When will you have this product in stock?

When a product is out of stock, you can request to be notified upon re-stock, by clicking the ‘Notify me’ button, which is located in absence of the ‘Add to Basket’ button. We aim to restock big brands within a few weeks, but due to overseas shipping, this can vary.

I am not happy with the product that I ordered.

If you are unhappy with the taste or quality of your product, unfortunately, this is not within our control. However, we value our customers greatly, so please contact us if you are displeased, and we will try our best to rectify the issue. In the case that a product is truly unsatisfactory, we can provide a refund once we receive your return items in our hand and after a physical quality check.

I received the wrong product/flavor, what do I do?

If you have mistakenly received an incorrect product or flavor, please get in touch with us via info@worldbrandbd.com or live chat, to notify us of the mistake. Before getting in touch, please check your order, to confirm that a product selection mistake has not been made, as this is a regular occurrence.

Can I try a sample before purchase?

We are unable to provide free samples of products unless an order is placed.

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